Job Description
DESCRIPTION
Amazon Prime is a core pillar of Amazon’s consumer businesses and aspires to be the world’s most engaging, satisfying, and loved membership program which delivers profitable growth by improving the Amazon experience. Prime currently serves over 200 million members worldwide, and relentlessly innovates to bring move value, convenience, and entertainment to our members. We have been investing in transformational capabilities that will:
• Accelerate Prime’s growth by reaching new customer segments and countries.
• Strengthen and differentiate the Prime value proposition, for all customers and for key growth segments.
• Empower every Amazon business to accelerate its growth through Prime.
• Lead the way and accelerate customers’ adoption of Amazon in new locations and segments.
The Sr. Manager, Product Management-Tech for Worldwide Prime Benefits will lead a team of product managers to accelerate the growth of Amazon Prime, by working with internal Amazon teams to enhance and launch benefits. This is an expansive role that will touch almost every consumer business at Amazon. You will also be responsible for defining technical constructs and shared customer experiences to unify and simplify the overall portfolio of benefits enjoyed by Prime members.
The right candidate for this role will have a proven track record of customer obsession in identifying, prioritizing, and shaping trajectory-bending value propositions. They will need strong ownership instincts to align multiple internal and external cross functional stakeholders towards common goals, and be comfortable navigating and presenting to Steam members. They will need to establish repeatable metric driven inspection mechanisms to hold internal teams accountable for continuously raise the bar for customers. They will have deep empathy for customers and an ability to communicate the value of Prime in intuitive and compelling ways.
Key job responsibilities
Key job responsibilities include:
• Work with digital benefits in Devices & Services, Video, Music and Audible to develop experiences for Prime members that are compelling to customers and financially accretive to Amazon as a whole.
• Work with Retail and Delivery Experience teams worldwide, particularly for Grocery and Everyday Essentials, to make Prime the best experience in any given locale.
• Work with UX Design, Brand Marketing and benefit partners to develop and enforce an overall brand architecture for Prime, including naming and classification of benefits, badging, and plans/tiers/offers portfolio.
• Establish the vision for sharing of benefits within Amazon Prime households worldwide and build a common sharing CX and policy in collaboration with Identity, P13n and benefit partners.
• Collaborate with Digital Acceleration and Prime tech teams to define common architectural and CX constructs to support a diverse range of Prime benefits, sharing policies, and tiers worldwide.
• Develop metrics and mechanisms for tracking the health of Prime benefits worldwide and work with benefit teams to continuously improve benefit performance.
• Guide, coach, and develop product managers and engineers to execute on their charter and raise the bar.
About the team
The Benefits, Pricing and Constructs (BPC) team is responsible for defining WHAT Prime is (e.g., benefits included, business model and pricing, tiers) to provide disproportionate value for Amazon and accelerated growth for Amazon businesses. Our sister team, Membership Growth, focuses on the customer acquisition and retention funnel. Together, we roll into the the WW Prime organization, which is the steward of one of Amazon's most valuable assets and one of the most loved consumer programs worldwide. We work with country and benefit teams to continuously improve the Prime member experience and value, and grow the Prime member base worldwide.
BASIC QUALIFICATIONS
- 12+ years of product or program management, product marketing, business development or technology experience
- 6+ years of team management experience
- Bachelor's degree
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
Job Tags
Full time, Worldwide,