Job Description
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
Job Overview T-Mobile is synonymous with innovation–and you could be part of the team that disrupted an entire industry!
We brought the country's largest 5G network to life, and now we are shaping the future of technology in wireless and beyond. Our strong portfolio connectivity, private network, IOT, collaboration, and security solutions will revolutionize digital transformation.
At T-Mobile, we are laser focused on leveraging our advanced network, innovative solutions and product portfolio, strategic partnerships, and business insights to make our customer's dreams of today, tangible business outcomes of tomorrow.
As a Client Partner Executive, you possess a high selling aptitude and the ability to create new opportunities in our base of customers and new prospects. In this role you will work with the largest companies in the United States.
The ideal candidate will have a strong business development background, ability to create executive and C-level relationships, successful track record of selling and implementing large-scale projects, a history of thought leadership on industry trends, and a strong understanding of potential technology partners. In addition, you should have a documented history of thinking strategically and analytically about business, product, and technical challenges, with the ability to build and convey compelling value propositions. We seek a clear point of view, expressed with an authoritative and distinctive voice. A keen sense of ownership, drive, and scrappiness is necessary.
Success in this role will require you to take on responsibility for everything from developing the initial account relationships to meeting revenue objectives and performance metrics. You will analyze customer needs and utilize solution-based selling techniques to demonstrate the value of T-Mobile capabilities to win business.
Job Responsibilities :
- Sales Excellence and Customer Engagement:
- Build strong executive customer relationships and deliver high impact presentations with strong business objectives with KPIs to measure results.
- Devise creative and effective sales approaches, identify custom and industry leading solutions and proposals, negotiate and close complex contracts while representing a trendsetter in the wireless mobility space.
- Deliver technology that solves customer needs and enables digital transformation for assigned account.
- Anticipate risks with customer satisfaction, determines the root cause of the problems, removes the blockers, and establishes recovery action plan to improve customer's overall experience.
- Build trust and loyalty with the customer by providing up-to-date insights, challenging the customer when necessary, and introducing innovative ideas relevant to the customer's business strategy.
- Engages decision makers in the assigned accounts, as well as the influencers to map out multiple targeted relationships that will help you improve the client’s business with the appropriate offerings.
- Strategic Thinking:
- Using your industry knowledge, you will be able to choose from T-Mobiles technology solutions that fit the business needs in your accounts.
- Drive the account planning, construct a strong forecast, and accurately impute it into our CRM.
- Understand each customer’s technology footprint and strategy, business drivers and landscape, and strategic growth plans.
- Originate plans to offer more targeted solutions that satisfy customers' key performance indicators (KPIs) and align the right partner solution for customer industry needs
- Demonstrates thought leadership and presents business plans to customers to generate new opportunities. Guides others in the organization on how to tailor industry-specific presentations.
- Present business reviews to the senior management team regarding progress and roadblocks to expanding our reach.
- Account Management:
- Ensuring the end-to-end customer satisfaction is critical and a key piece of the role. You lead the customer relationship in your accounts and are key to resolving issues with the help of key team members in the organization.
- Will leverage inside resources in product teams, IoT, Solution Engineering, Marketing Vertical experts, pricing, legal and external partners to create opportunities and finalize deals.
- Create multiple opportunities inside the account, with detailed processes, and deals under tight timelines, and impute those into salesforce.
- Responsible for all sales up to and including new bookings, revenue, margin, churn, and customer satisfaction at assigned and target accounts.
- Competitive Knowledge:
- Leverage internal network of industry experts in product and marketing, to strengthen your knowledge of the industry, competitors, and customer business priorities.
- Well versed with the 10K reports, Investor Day readouts, investor publications, and use of all platforms available to you in this role including zoom info, boardroom insider, and more
- Attend key industry events in person or virtually to stay current with the strategic pillars for the business vertical.
- Education:
- High School Diploma/GED (Required)
- Bachelor's Degree (Preferred)
- Work Experience:
- 4-7 years Business Sales Experience - An established record of sales opportunity wins within the recent Fortune 500 segment. (Required)
- 2-4 years Prior experience implementing technology solutions in the Hi-Tech Media & Entertainment industry vertical. (Required)
- 4-7 years Prior wireless experience (Required)
Ways to stand out: - Possess a robust network of customer/partner contacts across the High Tech & Media industry vertical.
- Demonstrate a proven ability to transform high-level strategies into actionable, detailed project plans while driving operations excellence.
- Apply exceptional listening and analytical skills, leverage a consultative selling approach, and maintain a high level of motivation.
- Thrive in fast-paced, high-pressure environments.
- Knowledge, Skills and Abilities:
- Business Planning Demonstration of their contribution in account planning and execution of those plans efforts (Required)
- Business Relationship Management Builds and maintains effective long-term relationships with a defined customer base to ensure a high level of satisfaction and increase revenues. Identifies, develops and typically closes new sales opportunities. (Required)
- Business Acumen Understanding of business metrics, financial drivers, growth initiatives and challenges within specific verticals and industries. (Required)
- Product Knowledge Serves as the primary interface for all products and services, and creates demand for the organization's products and services by raising their profile with customers. (Required)
- Sales Growth Lead all daily customer interaction efforts intended to create new opportunities for sales and relationship growth within the team’s account deck. Meets or exceeds sales targets with assigned strategic accounts, selling solutions and services. (Required)
- Communication Ability to adapt communication style depending on audience. Comfortable communicating with all levels of organization professionally, whether in-person or virtually. Exhibits executive maturity. (Required)
- Negotiation Confidently handles sales negotiations with prospects and existing clients (Required)
- Executive Level Presentations Create and present convincing and persuasive content to present to C-level executives, both in person and virtually, with professional confidence (Required)
- Contractual Agreements Works cross-functionally with Legal to draft contract terms (Required)
- SalesForce.com Knowledge of program and ability to navigate fluidly (Required)
- MS Office Suite Creative use of tools for professional communications, both internal and external (Required)
- T-Mobile Tools & System Knowledge (Preferred)
- Licenses and Certifications:
- At least 18 years of age
- Legally authorized to work in the United States
Travel :
Travel Required (Yes/No):Yes
DOT Regulated :
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Total Target Cash Pay Range: $187,000 - $337,300, inclusive of target incentives
Base Pay Range: $112,200 - $202,380
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, copy and paste this link into your browser:
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out
. Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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